CI Data - Can I change the order of the data in Customer Profile if they are empty?

(1) Share

Report

Posted on by MT-27040911-0

Hi,

I have successfully added columns into Customer Insights Data that contains data from an Excel sheet. Some of the columns of the Excel sheet do not contain any data / are empty. In the Unify menu, Unified Data View, I placed the columns in the order that I wanted them to be in. I then created Customer Profiles based on this.

However, the issue I am having is that the fields that have no value / data are automatically placed at the bottom of the Customer Profile, and no longer adhere to the order I declared earlier in Unified Data View.

Is there any way to adjust this, so that even if a field / column does not contain data, it remains in the order that I declared in the Unified Data View?

Thank you kindly on forehand!

Regards,

Maarten

I have the same question (0)

All responses (1)

Answers (1)

Verified answer

Dengliang Li Microsoft Employee on at

Like (1)

Report
Copy link

Link copied!

Hi,

The order of fields in Unified Data View should refer to the priority of the field at the time of the merge.
Unify customer columns for data unification - Dynamics 365 Customer Insights | Microsoft Learn

It is not possible to change the order of fields in the customer profile tile. The order in which the fields are displayed is predefined.
View customer profiles - Dynamics 365 Customer Insights | Microsoft Learn

Best Regards,
Dengliang Li

Was this reply helpful? Yes No