Skip to main content

Notifications

Announcements

No record found.

Customer experience | Sales, Customer Insights,...
Answered

CI Data - Can I change the order of the data in Customer Profile if they are empty?

Posted on by 6
Hi,
 
I have successfully added columns into Customer Insights Data that contains data from an Excel sheet. Some of the columns of the Excel sheet do not contain any data / are empty. In the Unify menu, Unified Data View, I placed the columns in the order that I wanted them to be in. I then created Customer Profiles based on this.
However, the issue I am having is that the fields that have no value / data are automatically placed at the bottom of the Customer Profile, and no longer adhere to the order I declared earlier in Unified Data View.
 
Is there any way to adjust this, so that even if a field / column does not contain data, it remains in the order that I declared in the Unified Data View?
 
 
Thank you kindly on forehand!
 
Regards,
 
Maarten
  • Verified answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    CI Data - Can I change the order of the data in Customer Profile if they are empty?
    Hi,
     
    The order of fields in Unified Data View should refer to the priority of the field at the time of the merge.
    Unify customer columns for data unification - Dynamics 365 Customer Insights | Microsoft Learn
     
    It is not possible to change the order of fields in the customer profile tile. The order in which the fields are displayed is predefined.
    View customer profiles - Dynamics 365 Customer Insights | Microsoft Learn
     
    Best Regards,
    Dengliang Li
     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,235 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans