web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / SLA Pause statuses not...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

SLA Pause statuses not allowing users to change any other status

(0) ShareShare
ReportReport
Posted on by Inkey Solutions 2,122

Hello Everyone,

We have configured two status reasons to pause SLA. When selecting these status reasons on Case record, record has been saved but after that User is not able to set any other status reasons on case record and getting error like : You do not have enough privileges to access...

Please guide me if anyone is having any idea of what privilege is missing OR why Dynamics is showing this error.

pastedimage1596797700150v1.png



Thank you

  • Suggested answer
    Sanjana Ramesh Profile Picture
    Sanjana Ramesh Microsoft Employee on at

    Hello Inkey,

    I would suggest you to raise a support ticket with Microsoft as the error message thrown on the UI requires remote troubleshooting to isolate the issue further. 

    Regards,
    Sanjana

  • Inkey Solutions Profile Picture
    Inkey Solutions 2,122 on at

    Thank you for your reply.

    I have tried to reproduce the error in Classic UI and it has shown the EXACT missing privilege in the Error Details file.

    According to the details, I have updated the security role and problem is resolved now !!

  • Suggested answer
    Sanjana Ramesh Profile Picture
    Sanjana Ramesh Microsoft Employee on at

    Hi Inkey,

    Thanks for the update, happy the issue is resolved now.

    Regards,
    Sanjana

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the August Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Travis South Profile Picture

Travis South 54

#2
11manish Profile Picture

11manish 33 Super User 2026 Season 2

#3
Syed Aqib Raza Profile Picture

Syed Aqib Raza 31

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans