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Error in Enterprise portal After Install

Posted on by 5

Hello Guys,

I have an error after install Enterprise portal  for DynamicsAX 2012 R3. This is the error that showed up when I access to portal

Message: An unhandled error has occurred. To view details about this error, enable debugging in the web.config file or view the Windows event logs.

Source: Microsoft.Dynamics.Framework.BusinessConnector

Exception details:

Personalize record cannot be read
Parameter record does not exist.

at Microsoft.Dynamics.Framework.BusinessConnector.Session.DynamicsSession.HandleException(String message, Exception exception, HandleExceptionCallback callback)
at Microsoft.Dynamics.Framework.BusinessConnector.Session.DynamicsObjectAdapter.Call(String methodName, Object[] paramList)
at Microsoft.Dynamics.Framework.Portal.AxWebSession.InitializeWebSession(Guid siteId, String localSiteLink, Boolean isAxaptaSite, String masterClass, Boolean isPostBack, Boolean isPostSafe, Boolean isSharePoint)
at Microsoft.Dynamics.Framework.Portal.AxSharepointWebSession.InitWeb(HttpContext context, Boolean isPostBack)
at Microsoft.Dynamics.Framework.Portal.AxWebSession.InitWeb()
at Microsoft.Dynamics.Framework.Portal.AxWebSession.OnSessionAcquired()
at Microsoft.Dynamics.Framework.BusinessConnector.Session.DynamicsSession.AddRef(ICacheContext context, Object lockobject)

Could you kindly let me know how can I resolve this?

  • ToddB Profile Picture
    ToddB on at
    RE: Error in Enterprise portal After Install

    Hi James,

    There is a similar issue below; but no answer posted other than it looks like they debugged into the process and were able to resolve.

    It also includes a link to how to debug into EP'; and if you are still having issues after doing this please open a support incident with Microsoft.

  • Gunjan Bhattachayya Profile Picture
    Gunjan Bhattachayya 35,417 on at
    RE: Error in Enterprise portal After Install

    Hi James,

    Did you install EP on a dedicated server for Production or on AX Dev server itself?

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