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Undo shippment - Shipped Qty. not returned

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Posted on by Community Member Microsoft Employee

Dear all,

here is the scenario (kinda complicated, but i'm tryin' a few stuff on a demo database):

I create a sales order.

I post the shipment, but not the invoice.

I do some inventory adjustement with the phys. Inventory journal.

I create a sales return order.

I realise i have to cancel the posted return receipt and the posted sales shipment.

I can't undo the shipment on both of them :

i have "shipped qty. not returned error message" when i try to undo shippment on the posted sales shipment.

I have a "remaining quantity must be equal to "10" in item ledger entry. ... Current value is '0' "

Anyone could explain me where is the problem ?

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mmv 11,465 on at

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RE: Undo shippment - Shipped Qty. not returned

Hi,

You have to undo the Posted Return Receipt first and then the Sales Shipment.

I feel that the Shipment Line has an application with Return Receipt, so the remaining quantity is 0.
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keoma 32,675 on at

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RE: Undo shippment - Shipped Qty. not returned

check, if your nav user is a warehouse employee for the used location of the sales line.

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