Business Central Outlook desktop Add-in

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Posted on by Aaronth

I configured the Outlook add-in for Business Central. The add-in appear just fine in Outlook desktop. Every time I have an email selected and click the Contact Insights button it appears to sign in just fine. However, nothing shows up except the Business Central logo.

If I login to Outlook web version through O365 select an email then click the Business Central link, my customer and contacts show up just fine.

I have shut off firewall, antivirus, tried connections on different networks, all to no avail. I can't seem to get the Outlook desktop add-in to return Business Central data.

Windows version - Windows 10-1809 build 17763.55

Outlook version MSO (16.0.4738.1000)64-bit

Let me know if you have any ideas.

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jland555 75 on at

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RE: Business Central Outlook desktop Add-in

Did you ever figure this out? I'm having the same issue when setting up my demo environment. The plugin works fine in the web version, but in the desktop version, it looks like it's loading, but never loads. It's just the Business Central logo.

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jland555 75 on at

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RE: Business Central Outlook desktop Add-in

Well, nevermind. Apparently I had to refresh it six or seven times, and then it started working. :-(

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