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Microsoft Dynamics AX (Archived)

AX 2012 CustAccountStatementExt is not sent as attachement for few customers

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Posted on by Microsoft Employee

Hi All,

I have a tricky issue. I have Two customers for who i can generate in screen a CustAccountStatementExt report.

If i try to send them by email directly from AX, for one of them the report is never attached but i can not understand why ?

So the customer receive the mail but without the report.

I am searching for understand what can be the root cause of this unexpected behavior?

Could you please help me ?

*This post is locked for comments

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: AX 2012 CustAccountStatementExt is not sent as attachement for few customers

    Hello GilOzer,

    Can you describe how you send the reports exactly?

    Do you use the standard print management functionalities or do you have some special / modified email transmission put in place?

    Would be great if you could clarify.

    Many thanks and best regards,

    Ludwig

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