Segment Megadata failed to load when trying to create a new segment

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Posted on by Moroni Mills

Hello everyone. I went in to the segments to create a new one and I got a error that said, "Segment metadata failed to load. Click to retry." Well I did and I restarted my computer, but it is still there.

Anyone have a way to get this to work properly?

Thanks!

Moroni

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Community Member on at

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RE: Segment Megadata failed to load when trying to create a new segment

Have you tried googling it?

www.google.com/search

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Moroni Mills on at

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RE: Segment Megadata failed to load when trying to create a new segment

Yes, I ended up putting in a support ticket. The answer was to go to Processes in Power Apps and making the loadsegmentprofilesmetadata active. Thanks!

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Nya 29,060 on at

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RE: Segment Megadata failed to load when trying to create a new segment

Hi Moroni,

Thank you for sharing.

So you mean the problem has been solved by making the loadsegmentprofilesmetadata active, right?

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Moroni Mills on at

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RE: Segment Megadata failed to load when trying to create a new segment

Like that?

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Segment Megadata failed to load when trying to create a new segment

How to active loadsegmentprofilesmetadata ?

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CU12060817-0 36 on at

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Segment Megadata failed to load when trying to create a new segment

I deployed the D365 Customer Insights app yesterday.

When I go into Segments and create a new Segment, the Definition section says "Segment metadata failed to load. Click to retry."

Retrying does not work.

There are many segment tables - to be clear, the one I am referring to is "msdyncrm_segment".

I checked the LoadSegmentProfilesMetadata process as previously suggested but the process is already switched on.

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