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My client is on GP2018 and they have a case where in SOP two Sales Orders were transferred to invoices, but the orders did not close out. Each order has two line items and their process is to manually fulfill the two items and then transfer to invoice. The invoices created successfully, and properly reference the original sales order. However, upon further examination it would appear that the line items on the orders did not save as fulfilled.
That said, is there a script or process I can use to force the two Sales Orders closed. Please advise. Look forward to a response.
JG
Tools->Utilities->Sales->Reconcile -Remove Document will move orders to history if they are marked to do so. Click the radio button to Remove Documents.
Check out this previous discussion:
community.dynamics.com/.../completed-orders-not-automatically-moving-to-history
Try clicking the little 'i' in the circle at the top of the grid to check the quantities. Something is preventing these orders from going to history.
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