Printing problem from AX

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Hello, I have about 10 months of IT experience (with some exposure prior to coming into the field). For the last 3-4 weeks I am facing with the fallowing problem: a couple of users are unable to print from AX( using a rdp connection) to their local printer to which their PC is connect (this happens on network printers and on usb connected printers as well). The problem gets fixed if I rename the printer, after doing so they are able to print for a couple of hours or days before the problem reapers. I am unable to find any patter, this seems to happen very random and on any os (7/10 x64 or x86). I would really appreciate if somebody could point me in the right direction .

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nmaenpaa 101,162 Moderator on at

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You say they connect via the RDP.

Is the user's local printer visible on the remote computer? If not, it's not an AX problem, but a remote desktop resource sharing problem.

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