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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / An error occurred whil...
Microsoft Dynamics CRM (Archived)

An error occurred while creating the incoming email "xxx" in Microsoft Dynamics CRM for the mailbox <Mailbox name>.

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Posted on by Community Member

This is an error that seems to crop up but never gets a resolution posted.

We have Dynamics CRM Online and O365. The mailbox is enabled and shows "Success" results for both incoming email status and outgoing email status configuration test results. The test email did indeed get sent to the mail box (i.e. to the email address of the mailbox.

I then sent an email to the mailbox email address from an external account. Then email arrived in the O365 shared mailbox but Dynamics produces the error "An error occurred while creating the incoming email "Test #1" in Microsoft Dynamics CRM for the mailbox <mailbox name>."

Dynamics is obviously able to see the email because it gets the subject of the email so am assuming the problem is some how involving the queue.

The queue itself has the "Convert incoming email" action set to "All email messages".

Am probably just missing a setting somewhere - can someone who has got this working provide any instruction?

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I have the same question (0)
  • Suggested answer
    Rajkumar Rajaraman Profile Picture
    Rajkumar Rajaraman on at

    Hi emj,

    Refer the following thread:

    community.dynamics.com/.../128832

    Hope this helps.

    Regards,

    R.Rajkumar

    "Please mark my answer as verified if you found it helpful"

  • Community Member Profile Picture
    Community Member on at

    Hi,

    I have seen that thread - the only workflow we have is on the account entity. The email address is only on a single queue so there are no conflicts with other disabled queues.

    I wonder whether it is to do with permissions. I am sure Microsoft must have a list of required permissions for this process to work...

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    The issue turned out to be permissions. The owner of the mailbox must have (in their allocated role) permissions to create activities and queue items.

  • Community Member Profile Picture
    Community Member on at

    I am a bit intrigued as to how you set Create permission on a Queue Item in a security role?

  • Amit Yadav4 Profile Picture
    Amit Yadav4 70 on at

    Hi,

    I am facing same issue. We have vanila installation so no plugin,workflow is there, don't have double queue with same email id and Owner of Mailbox have system administrator rights.

    I don't know what else i am missing there.

  • Faisalk Profile Picture
    Faisalk 130 on at

    Hi Amit,

    Did you managed to resolve this issues? I am having same problem and the user mailbox have sys admin privileges, there is no inactive queue with same email address and no workflows enabled.

  • Vipin J Profile Picture
    Vipin J 1,603 on at

    I really doubt about an access issues as because in my environment user is system administrator and he is the only user in the system.

    Also Email incoming and outgoing test resulted to success.

    Everything is working fine for few days and then suddenly User started receiving alert in CRM UI about mail box alert.

    Viewing the alert describes that "An error occurred while creating the incoming email "Re: Subject of the mail" in Microsoft Dynamics CRM for the mailbox" <User Name>

    My questions is why only this particular mail encountered an error and rest emails are working fine.

    Is there any surety that all mail will become an email activity in CRM.

  • River Profile Picture
    River 157 on at

    Did you find any solution to this issue?

    I have the same error, everyday I get this message. I'm also the sys-admin. 

  • Community Member Profile Picture
    Community Member on at

    did anyone find a solution to this, we are having the same issue when creating a forward mailbox, the owner and use has full sys admin rights but we get this error message too

  • Param Ramanan Profile Picture
    Param Ramanan 15 on at

    Hi

    have you managed to solve this issue, as i am still stuck

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