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Finance | Project Operations, Human Resources, ...

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Role for submitting the incident to Microsoft

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Posted on by Akbar Pasha

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Hi All,

What role we can use except /Project owner/ to submit the case/incident to Microsoft from Power Platform, we dont want to give /Project owner role/.

Please advice.

Regards,

Akbar

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Komi Siabi 13,107 Most Valuable Professional on at

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Hello Pasha,

The Operations user will do the job.

https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/lifecycle-services/configure-lcs-security#configuring-project-security?WT.mc_id=DX-MVP-5005271

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Kevin Xia Microsoft Employee on at

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Hi,

As Komi said, Microsoft provides an operational user role to complete your needs, or you can customize the role as well, you can consider using the "Support User" or "Support Engineer" role. These roles typically have the necessary permissions to create and manage support cases without requiring the broader access provided by the "Project Owner" role.

Best regards,

Kevin

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