News and Announcements icon

Dynamics 365 CommunityForums Finance | Project Operations, Human Resources, ... Role for submitting th...

Finance | Project Operations, Human Resources, ...

Answered

Role for submitting the incident to Microsoft

(0) Share

Report

Report

Posted on by Akbar Pasha

1,319

Hi All,

What role we can use except /Project owner/ to submit the case/incident to Microsoft from Power Platform, we dont want to give /Project owner role/.

Please advice.

Regards,

Akbar

All responses Img

All responses (2)

Answers Img

Answers (1)

Suggested answer

Kevin Xia Microsoft Employee on at

Like (0)

Report

Role for submitting the incident to Microsoft

Hi,

As Komi said, Microsoft provides an operational user role to complete your needs, or you can customize the role as well, you can consider using the "Support User" or "Support Engineer" role. These roles typically have the necessary permissions to create and manage support cases without requiring the broader access provided by the "Project Owner" role.

Best regards,

Kevin
Verified answer

Komi Siabi 12,686 Most Valuable Professional on at

Like (0)

Report

Role for submitting the incident to Microsoft

Hello Pasha,

The Operations user will do the job.

https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/lifecycle-services/configure-lcs-security#configuring-project-security?WT.mc_id=DX-MVP-5005271

Helpful resources

News and Announcements

Join us in the Community for an AMA: December 12th Register Today

Quick Links

Leaderboard

#1

André Arnaud de Cal... 291,113 Super User 2024 Season 2

#2

Martin Dráb 229,918 Most Valuable Professional

#3

nmaenpaa 101,156

Leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP

Product updates

Dynamics 365 release plans