Skip to main content

Notifications

Announcements

No record found.

Dynamics 365 Community / Forums / Field Service forum / California law meal break
Field Service forum
Suggested answer

California law meal break

Posted on by
Hi, 
 
Does field service support California labor laws for meal breaks? If so, how do we configure that. 
 
The law states that a tech needs to take a 30 min break every 10 hours. Let me know. Thanks for your help and support. 
 
 
Regards
Shriram 
Categories:
  • Suggested answer
    Sachin Jadhav Profile Picture
    Sachin Jadhav 129 on at
    California law meal break
    Dont think this can be configured out of the box.
     
    You can configure the Work hours manually however if you have too many agents, that will be a too much of manual task to handle every day.
     
    One tweak that i can think of is as follows. This is just an another way of approaching the scenario.
     
    1. Through recurring automation (e.g. PowerAutomate) Create dummy work orders spanning half an hour with type/name "Meal Break" for each active agent
     
    2. Assign these work orders to the agents by auto creating bookings as well and setting booking start and end time to that of planned break start and end time
     
    3. Since tech is booked on actual work order during the break time, they wont show as available during that time period
     
    4. Create bulk delete routine to get rid of past Meal Break work orders routinely
  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    California law meal break
    Hi,
     
    The system cannot make staff take a 30-minute break for every 10 hours of work, but you can manually set their working hours.
    You can also use it in conjunction with travel times for the convenience of dispatchers.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Anton Venter – Community Spotlight

Kudos to our October Community Star of the month!

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Dynamics 365 Community Newsletter - September 2024

Check out the latest community news

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,556 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 228,625 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans