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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Renew contracts Issue
Microsoft Dynamics CRM (Archived)

Renew contracts Issue

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Posted on by Adel Orabi 150

hello,


i'm trying to renew my contracts in dynamics crm 2016 on premise but i'm getting the following issue

<s:Envelope xmlns:s="schemas.xmlsoap.org/.../envelope"><s:Body><s:Fault><faultcode>s:Client</faultcode>
<faultstring xml:lang="en-US">An unexpected error occurred.</faultstring><detail><OrganizationServiceFault
 xmlns="schemas.microsoft.com/.../Contracts" xmlns:i="www.w3.org/.../XMLSchema-instance"><ActivityId>7472c5c6-8793-49fc-a71d-cea357fa8750
 </ActivityId><ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic"/><Message>An unexpected error occurred.</Message><Timestamp>2019-03-17T06:12:22.2570578Z
</Timestamp><ExceptionSource i:nil="true"/><InnerFault><ActivityId>7472c5c6-8793-49fc-a71d-cea357fa8750</ActivityId><ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic"/>
<Message>System.NullReferenceException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #0D941BC5</Message>

<Timestamp>2019-03-17T06:12:22.2570578Z</Timestamp>
<ExceptionSource i:nil="true"/><InnerFault i:nil="true"/>
<OriginalException i:nil="true"/><TraceText i:nil="true"/>
</InnerFault><OriginalException i:nil="true"/><TraceText i:nil="true"/>
</OrganizationServiceFault></detail></s:Fault></s:Body></s:Envelope>

Help please

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  • Radu Chiribelea Profile Picture
    Radu Chiribelea 6,667 on at
    RE: Renew contracts Issue

    Hi Adel,

    Please follow the instructions from this article : support.microsoft.com/.../how-to-enable-tracing-in-microsoft-dynamics-crm

    You need to set these up on the CRM Server directly.

    Please don't forget to disable the traces once you've reproduced the issue.

    If you have an questions, please feel free to reach out.

    Regards,

    Radu

  • Adel Orabi Profile Picture
    Adel Orabi 150 on at
    RE: Renew contracts Issue

    Hello Radu,

    how can i collect the platform traces with the call stack? should i connect to the server and check event viewer?

    already i've deactivated a workflow that runs on  "record created" event of contract entity but still same issue!!

    Best Regards,

  • Suggested answer
    Radu Chiribelea Profile Picture
    Radu Chiribelea 6,667 on at
    RE: Renew contracts Issue

    Hi Adel

    The error is generic. I suggest you collect a CRM Platform traces with the call stack and share here the call stack of the exception. This might help narrow down the issue.

    In addition you can try also disabling any SDK Message Processing Steps or Workflows and see if the issue is caused by one of them.

    Regards,

    Radu

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