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Dynamics 365 Community / Forums / Dynamics 365 general forum / Not able to open Dynam...
Dynamics 365 general forum

Not able to open Dynamics 365 app for Outlook in Desktop outlook (MS 365 Pro version)

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Posted on by Sanish P 24

Hello,

I have configured Dynamics 365 app for Outlook. I am able to open the same in outlook Online, but not able to open the same in Desktop outlook client. Please check below screenshot. Nothing happens when I click the Dynamics 365app icon. Please suggest any resolution for the same.

1460.error3.PNG

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General
I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hello,

    I have the same problem.

    On one PC with a Desktop outlook client and in the office 365 online environment it is working correct however on my laptop it's not working.

    I already reinstalled outlook, but that didn't help.

    Hopefully someone can help us :).

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    have you tried to re-add the app?

    8713.4520.Capture1.PNG8713.4520.Capture1.PNG

  • Community Member Profile Picture
    Community Member on at

    Thanks for your quick response.

    Yes i have tried to re-add the app but still have the same problem.

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