Skip to main content

Notifications

Dynamics 365 general forum

Not able to open Dynamics 365 app for Outlook in Desktop outlook (MS 365 Pro version)

Posted on by 24

Hello,

I have configured Dynamics 365 app for Outlook. I am able to open the same in outlook Online, but not able to open the same in Desktop outlook client. Please check below screenshot. Nothing happens when I click the Dynamics 365app icon. Please suggest any resolution for the same.

1460.error3.PNG

Categories:
  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Not able to open Dynamics 365 app for Outlook in Desktop outlook (MS 365 Pro version)

    Thanks for your quick response.

    Yes i have tried to re-add the app but still have the same problem.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Not able to open Dynamics 365 app for Outlook in Desktop outlook (MS 365 Pro version)

    have you tried to re-add the app?

    8713.4520.Capture1.PNG8713.4520.Capture1.PNG

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Not able to open Dynamics 365 app for Outlook in Desktop outlook (MS 365 Pro version)

    Hello,

    I have the same problem.

    On one PC with a Desktop outlook client and in the office 365 online environment it is working correct however on my laptop it's not working.

    I already reinstalled outlook, but that didn't help.

    Hopefully someone can help us :).

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,818 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,147 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans