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Dynamics 365 Community / Forums / Dynamics 365 general forum / While creating a child...
Dynamics 365 general forum

While creating a child case on resolved parent case I am getting below error but in backend child case is also creating.

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Posted on by Parent Child case i... 20

While creating a child case on resolved parent case I am getting below error but in backend child case is also creating. 

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  • Parent Child case issue Profile Picture
    Parent Child case i... 20 on at

    I am getting below error in download log file.

    Unhandled exception:
    Exception type: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]
    Message: This message can not be used to set the state of incident to Resolved. In order to set state of incident to Resolved, use the CloseIncidentRequest message instead.Detail:
    <OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
    <ActivityId>2dbe803e-5b06-45c9-a898-cac34b887a10</ActivityId>

  • LuHao Profile Picture
    LuHao 40,892 on at

    Hi partner,

    Since this is a problem about Sales, not about AI for Sales, I recommend that you move this post to Dynamics 365 for Sales Forum or Dynamics 365 General Forum. 

    Experts in the field will help you solve problems in the corresponding field.

    Or I will help you move this post to the corresponding forum, of course I will get your permission first.

    Since AI for Sales is a new feature section of D365, there are not as many experts as other forums.

    So if you see my reply please move this post, or allow me to move for you.

    Hope this helps.

    Best Regards,

    Lu Hao

  • Kunaltripathy Profile Picture
    Kunaltripathy 395 on at

    My guess will likely be 2 things,

    1. Is there any background process which is trying to set child case to be resolved if parent case is resolved?

    2. check the relationship mapping  between child and parent case and see if you have mapped state .

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