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Finance | Project Operations, Human Resources, ...
Suggested Answer

GP Crashes Randomly

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Posted on by 366

I have a customer where sporadically, GP gets the message - Dynamics has Stopped Working - and it forces them to close GP and log back in - sometimes it happens after GP is fully loaded and they do not have to do anything, other times they can be in any of the modules working and it will happen.  Then it will quit and not happen again for a couple of months - they are on an RDS Server (they are in our cloud and get a full desktop) - Back in January this was happening quite a bit and I did manage to get a DEXSQL log when the error happened but it did not really show me anything.  They have several 3rd party products  and I cannot disable them while they are working because they do use them, They have Papersave, Mekorma, a custom report integration, Nolan Intercompany, Forms Printer, Field Point GP Add in, 3rd party payroll and several others - and because it happens so randomly it is hard to say if a 3rd party is actually causing this and it would be tuff to disable them- It does seem this really started happening after they upgraded to GP2018 with the latest patch - When they first went up to 2018 They had issue with GP loading very slow which we found was caused by Integrity Data but that has since been resolved - I was more or less hoping that maybe someone has seen something like this before and could at least give me a 3rd party to start with or just have some ideas

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  • Suggested answer
    Margi Jandro Profile Picture
    on at

    Hi,

    You mentioned this is happening randomly, that an RDS Server is being used, and third parties are installed. When GP crashes randomly, and does this randomly, it is hard to give general recommendations determine what is causing this.

    1. Generally getting logs would be a good first step. A Dex.Sql log and/or SQL Profile Trace when the message appears.
      1. KB Article 850996: “How to create a Dexsql.log file to troubleshoot error messages in Microsoft Dynamics GP” http://support.microsoft.com/kb/850996/EN-US
      2. KB Article How to Use a SQL Profiler: How to use SQL Profiler to create a SQL trace in Microsoft SQL Server
    2. Another option would be to remove all 3rd parties and test if these issues occur in a vanilla GP code folder. https://support.microsoft.com/en-us/help/872087/steps-to-disable-third-party-products-or-temporarily-disable-additiona
    3. Create a case for so the Dynamics GP Systems team can help you look at this issue closer.

    I hope this helps!

    Margi Jandro | Microsoft Support Engineer

  • David Musgrave MVP GPUG All Star Legend Moderator Profile Picture
    14,095 Most Valuable Professional on at

    If you want to improve your debugging options and capability, have a look at GP Power Tools (previously named, the Support Debugging Tool).

    It can temporarily disable Dexterity dictionaries, VBA (Visual Basic for Application) and Visual Studio Tools addins without needing to uninstall or change files.

    It can also record 5 different logs manually or automatically without needing to exit Dynamics GP or change any file settings. It captures macro, Dexterity Script Log, Dexterity Script Profile, DexSQL Log and SQL Profile Trace all with a single click.

    It has many other features, but its heritage was as a debugging tool.

    Regards

    David

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