Faulting application name: Ax32.exe, version: 6.2.3000.110, time stamp: 0x55ffdb5f Faulting module name: KERNELBASE.dll, version: 10.0.14393.3383, time stamp: 0x5ddcb9ff. |AX2012R2|

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*****when we try to open a report , AX Client Crashes and it registers below info in Event Viewer. Any idea what might be the issue? how to resolve it? Thanks. """""""

Faulting application name: Ax32.exe, version: 6.2.3000.110, time stamp: 0x55ffdb5f
Faulting module name: KERNELBASE.dll, version: 10.0.14393.3383, time stamp: 0x5ddcb9ff
Exception code: 0xe0434352
Fault offset: 0x000dc232
Faulting process id: 0xaa9c
Faulting application start time: 0x01d5e6aef39494e5
Faulting application path: C:\Program Files (x86)\AX\60\Client\Bin\Ax32.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 4618c61c-1207-4ee4-9613-74d5e69bfc34
Faulting package full name:
Faulting package-relative application ID: .

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DynamicsAXExplorer 415 on at

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RE: Faulting application name: Ax32.exe, version: 6.2.3000.110, time stamp: 0x55ffdb5f Faulting module name: KERNELBASE.dll, version: 10.0.14393.3383, time stamp: 0x5ddcb9ff. |AX2012R2|

This is the new environments. We upgraded recently to new windows versions and sql. Only this report is having the issue like this.
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A.Prasanna 8,163 on at

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RE: Faulting application name: Ax32.exe, version: 6.2.3000.110, time stamp: 0x55ffdb5f Faulting module name: KERNELBASE.dll, version: 10.0.14393.3383, time stamp: 0x5ddcb9ff. |AX2012R2|

did you applied any hot-fixes / updates recently ?. if yes check you've already installed relevant components on client side as well.

Thanks & Regards,

Amith Prasanna
DynamicsAXExplorer 415 on at

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RE: Faulting application name: Ax32.exe, version: 6.2.3000.110, time stamp: 0x55ffdb5f Faulting module name: KERNELBASE.dll, version: 10.0.14393.3383, time stamp: 0x5ddcb9ff. |AX2012R2|

So we deleted the auc and kti files for the user yesterday. then it worked.

TOday again the same issue happened and ax crashed. then we opened ax again and ran the report and it worked. I am not sure why this keeps happening even though we deleted the auc and kti files yesterday. @amith. @qian
A.Prasanna 8,163 on at

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RE: Faulting application name: Ax32.exe, version: 6.2.3000.110, time stamp: 0x55ffdb5f Faulting module name: KERNELBASE.dll, version: 10.0.14393.3383, time stamp: 0x5ddcb9ff. |AX2012R2|

you need to do this per user .before that just check report parameters are correct .better clear those parameters and set it up again and test.

Thanks & Regards,

Amith Prasanna
DynamicsAXExplorer 415 on at

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RE: Faulting application name: Ax32.exe, version: 6.2.3000.110, time stamp: 0x55ffdb5f Faulting module name: KERNELBASE.dll, version: 10.0.14393.3383, time stamp: 0x5ddcb9ff. |AX2012R2|

Do we need to do this for all users? does doing it once will fix it or do we need to do it all the time? @qian
DynamicsAXExplorer 415 on at

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RE: Faulting application name: Ax32.exe, version: 6.2.3000.110, time stamp: 0x55ffdb5f Faulting module name: KERNELBASE.dll, version: 10.0.14393.3383, time stamp: 0x5ddcb9ff. |AX2012R2|

Only two users tested this and its happening for both.
A.Prasanna 8,163 on at

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RE: Faulting application name: Ax32.exe, version: 6.2.3000.110, time stamp: 0x55ffdb5f Faulting module name: KERNELBASE.dll, version: 10.0.14393.3383, time stamp: 0x5ddcb9ff. |AX2012R2|

Is this issue only for one user or for all the users?

M D Amith Prasanna
qianwang 7,151 on at

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RE: Faulting application name: Ax32.exe, version: 6.2.3000.110, time stamp: 0x55ffdb5f Faulting module name: KERNELBASE.dll, version: 10.0.14393.3383, time stamp: 0x5ddcb9ff. |AX2012R2|

Hi DynamicsAXExplorer,

Please try to clear AUC File and KTI File inside User Local AppData Folder.

Have a look at this old thread that has the same exception code as you:

community.dynamics.com/.../298939

Hope this helps.

Regards,

QianQW