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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Faulting application n...
Finance | Project Operations, Human Resources, ...
Suggested Answer

Faulting application name: Ax32.exe, version: 6.2.3000.110, time stamp: 0x55ffdb5f Faulting module name: KERNELBASE.dll, version: 10.0.14393.3383, time stamp: 0x5ddcb9ff. |AX2012R2|

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Posted on by DynamicsAXExplorer 431

*****when we try to open a report , AX Client Crashes and it registers below info in Event Viewer. Any idea what might be the issue? how to resolve it? Thanks. """""""

Faulting application name: Ax32.exe, version: 6.2.3000.110, time stamp: 0x55ffdb5f
Faulting module name: KERNELBASE.dll, version: 10.0.14393.3383, time stamp: 0x5ddcb9ff
Exception code: 0xe0434352
Fault offset: 0x000dc232
Faulting process id: 0xaa9c
Faulting application start time: 0x01d5e6aef39494e5
Faulting application path: C:\Program Files (x86)\AX\60\Client\Bin\Ax32.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 4618c61c-1207-4ee4-9613-74d5e69bfc34
Faulting package full name:
Faulting package-relative application ID: .

I have the same question (0)
  • qianwang Profile Picture
    qianwang 7,168 on at

    Hi DynamicsAXExplorer,

    Please try to clear AUC File and KTI File inside User Local AppData Folder.

    Have a look at this old thread that has the same exception code as you:

    community.dynamics.com/.../298939

    Hope this helps.

    Regards,

    QianQW

  • A.Prasanna Profile Picture
    A.Prasanna 8,223 on at

    Is this issue only for one user or for all the users?

    M D Amith Prasanna

  • DynamicsAXExplorer Profile Picture
    DynamicsAXExplorer 431 on at

    Only two users tested this and its happening for both.

  • DynamicsAXExplorer Profile Picture
    DynamicsAXExplorer 431 on at

    Do we need to do this for all users? does doing it once will fix it or do we need to do it all the time? @qian

  • A.Prasanna Profile Picture
    A.Prasanna 8,223 on at

    you need to do this per user .before that just check report parameters are correct .better clear those parameters and set it up again and test.

    Thanks & Regards,

    Amith Prasanna

  • DynamicsAXExplorer Profile Picture
    DynamicsAXExplorer 431 on at

    So we deleted the auc and kti files for the user yesterday. then it worked.

    TOday again the same issue happened and ax crashed. then we opened ax again and ran the report and it worked. I am not sure why this keeps happening even though we deleted the auc and kti files yesterday.  @amith. @qian

  • Suggested answer
    A.Prasanna Profile Picture
    A.Prasanna 8,223 on at

    did you applied any hot-fixes / updates recently ?. if yes check you've already installed relevant components on client side as  well.

    Thanks & Regards,

    Amith Prasanna

  • DynamicsAXExplorer Profile Picture
    DynamicsAXExplorer 431 on at

    This is the new environments. We upgraded recently to new windows versions and sql. Only this report is having the issue like this.

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