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ReportFor our 600+ users who will soon be using DCC (in Servicing Portal) as their softphone to receive queue interactions… What are you doing for their individual extension/DID calls? We can set each user up with an Omnichannel Number for their direct calls, but if they are unavailable it goes to a voice mail message that the user can't modify.
What happens when a user goes on FMLA leave for months and can't add an OOO greeting to set caller expectations? Is a manager supposed to babysit their individual DCC Inbox to look for and reassign messages that may have been left? Every day? Or are people just using Teams for individual direct calls and VM?
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