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How to Sync Teams Phone Call Activity With Dynamic CRM

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Posted on by 5,490 Super User 2024 Season 2

Hi All,

I want sync the time duration of teams phone call with duration field of phone call entity record.

Scenario:

When a user came to Account record and click on phone call ICON then CRM give us a popup to make a phone call.

Then user select team application to make phone call and after phone call end we need to capture duration in CRM phone call entity.


Thanks,
Pradeep.

  • Verified answer
    Marcel Lathouwers Profile Picture
    Marcel Lathouwers 168 on at
    RE: How to Sync Teams Phone Call Activity With Dynamic CRM

    Hi Pradeep Rai

    I think that the teams call session has no awareness (or context) where it was created from. So it will be hard to connect the two together.

    You might be able to do need things with the new “conversation insights” feature. As it completely analyses the content of the team call, it must be able to tell how long the duration was.

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