This has been an ongoing behaviour throughout my experience with Dynamics but we're now working with CRM 2016 and I'm hoping there is a way of modifying this.
By default, whenever you track any Email in Outlook it will automatically be associated/linked to any records (User, Account, Contact) which match the email address in the From, To, or cc fields. I do not want Dynamics to do this as some of those linkages are not correct (the cc'd contact should not show this email in their history). I want my tracking to be exclusively linked via the Regarding field so that we can specify the exact record that needs to be associated.
Does anyone know if there is a way to configure this or restrict this behaviour?
Keith
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