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Best license and apps

Posted on by 30

Hi folks,

I need some advice. I am just embarking on my dynamics 365 journey. I Have an office with two administrators and I would like them to have their own dashboard, each dashboard will have the details of around ten clients and I would like my administrators to manage their rehabilitation journey including keeping personal records of each client and their contact details etc but also recording things like when a client or their clinician calls in. I am also hoping to rate their rehab achievements on a scale of 1-10 via a simple regular questionaire so it would be good for the administrator to see the progress they are making. 

So my question is  - which license do I go for and I am thinking customer services professional may solve this piece of work but I am not sure, its a bit like case management really. I would like as many out of the box features that would fit this style of work as possible but I'm not afraid to have some custom fields built to put on top.

Thankyou so much in advance!

Matt 

  • MtecMatt1178 Profile Picture
    MtecMatt1178 30 on at
    RE: Best license and apps

    Hi Yiming,

    I am back on this forum looking for help on another issue, I just thought I would update you to repeat thanks for your response I really appreciated it, and I am well on my way in my dynamics journey now.

    Kind regards,

    Matt

  • Suggested answer
    Yiming  Profile Picture
    Yiming on at
    RE: Best license and apps

    Hi Matt,

    Customer Service Professional/Enterprise license or Sale Professional/Enterprise license would be ok. But the functionalities you mentioned need some configurations in CRM or customizations by code.

     

    Dynamics 365 licensing guide: https://mbs.microsoft.com/Files/public/365/Dynamics365LicensingGuide.pdf

     

    Customer Service Professional/Enterprise: https://dynamics.microsoft.com/en-us/pricing/customer-service/

     

    Sale Professional/Enterprise: https://dynamics.microsoft.com/en-us/pricing/sales/

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