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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Unable to create Database
Service | Customer Service, Contact Center, Fie...
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Unable to create Database

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Posted on by BillDoors 457

Hi experts,

Added the permission and waited over an hour before I attempted. Could not add a DB to the sandbox that was already created. Attempted to create a production instance with a DB and still received the same error

 

The error I get when trying to add database is the following

7367.pastedimage1600668164717v1.png

Any idea?

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  • Suggested answer
    Yiming Profile Picture
    Yiming Microsoft Employee on at

    Hi,

     

    1.If you have "Dynamics 365 Customer Service Enterprise" license, then make sure the app you are trying to enable is "Customer Service".

     

    2.Make sure there are more than 1GB available capacity in your tenant.

     

    3.Recommed to use PowerShell to create a new environment: https://docs.microsoft.com/en-us/powershell/module/microsoft.powerapps.administration.powershell/new-adminpowerappenvironment?view=pa-ps-latest

     

    If new environments still cannot be created, kindly raise a ticket to Microsoft Support, they will help check license details from the backend.

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