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Dynamics opens empty screen when user tries to track an email

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Posted on by roconnor

I have a user that is running into the following issue with using CRM through Microsoft 365 Dynamics. When they attempt to track an email through the Dynamics 365 option on the toolbar, a new Dynamics window opens but doesn't have anything in it. Based on the URL I think it should be asking for their logon information, but nothing shows up. Usually after this empty window is closed, Outlook freezes up and has to be closed via Task Manager.

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This is all after doing a total reinstall of both Office 365 and Dynamics. I also tried using the Microsoft Support and Recovery Assistant, but got the following error after selecting Dynamics:

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Thanks for any assistance!

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Olister Rumao 3,957 on at

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RE: Dynamics opens empty screen when user tries to track an email

Hi,

I understand that you are trying to use D365 with Outlook.

I believe there is a setup D365 CRM where you have to enable Outlook Integration.

www.sherweb.com/.../

Also as Marco said your question is in the forum.

Kindly ask in D365Sales forum where you will find your answers
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Marco Mels on at

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RE: Dynamics opens empty screen when user tries to track an email

Hi,

This does look like a CRM issue while this forum is related to D365 BC.

Thanks.