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Recently We have switched from Email Router to Server Side Synchronization (CRM On-Premise). Switching was successful and mailbox also seems active and showing incoming and outgoing processing status as success but when I am trying to check emails through incoming queue no emails getting created and not even email message records created in entity.
We are using self signed certificate and not CA Approved SSL. can Self Signed cert be the reason of this issue?
Hi again RJ.
Then I would proceed with enabling tracing which can be set under the MSCRM hive in registry e.g.
Of course you need to change TraceDirectory path accordingly but below are the basic keys used and can be saved as a .reg file and run.
Also you have the switch for the call stack and trace level which also could be change to Verbose, but I don't think this is necessary here.
I assume you have experience with editing registry.
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM]
"TraceDirectory"="D:\\Trace"
"TraceEnabled"=dword:00000001
"TraceCallStack"=dword:00000000
"TraceCategories"="*:Error"
"TraceRefresh"=dword:00000001
Best regards.
Philip
Hi RJ.
As you've confirmed that you can succesully connect to the mailbox with the auth/credentials specified in the CRM E-mail profile, have you by chance set a Team as the owner for the queue?
If so, that team needs to have a security role assigned with appropriate create permissions, same applies if you've would have specified another user as the queue owner without any security role.
This isn't shown as an error in CRM but you can fiend it in the trace logs if enabled.
If this isn't the case, enabling the trace log for CRM is probaly the best approach as you should be able to see any error in these during the email message processing done by the CRMAsyncService.
Hope this helps.
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