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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Use Case Number instea...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Use Case Number instead of Case ID (GUID) in Portal URL

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Posted on by Cyparson Microsoft Employee

Hello,

I am having a hard time figuring out if you can use a Case's Number instead of ID (GUID) in a portal URL.

This is using the OOB Web Pages for viewing/editing cases for the Customer Service Portal. 

Example URL: test.powerappsportals.com/.../

Would want to change to: test.powerappsportals.com/.../ or test.powerappsportals.com/.../=CAS-01003-M5B4P1

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  • Cyparson Profile Picture
    Cyparson Microsoft Employee on at

    Hello,

    I am having a hard time figuring out if you can use a Case's Number instead of ID (GUID) in a portal URL path.

    This is using the OOB Web Pages for viewing/editing cases for the Customer Service Portal. 

    Example URL: "yourportal.com/support/edit-case/?id=2d480be0-01ed-ec11-a81b-000d3a335fdd"

    Would want to change to: "yourportal.com/support/edit-case/?casenumber=CAS-01003-M5B4P1" or "yourportal.com/support/edit-case/?id=CAS-01003-M5B4P1"

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Cyparson,

    Unfortunately, there is no way to do this. You could submit an idea here:

    experience.dynamics.com/.../

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