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Dynamics 365 - Customer service - Asset management

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Does the Customer service - enterprise license include assets entity? 

I signed up for a trial and assets are available under the account entity. I was under the impression that you must have a field service license for customer assets?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics 365 - Customer service - Asset management

    Hi Petri,

    You can refer following document:

    Asset servicing in Dynamics 365 Field Service | Microsoft Docs

    Prerequisites
     -Customer assets can be created and noted on work orders in all versions of Field Service.
     -If you want to associate customer asset with IoT devices, you'll need Connected Field Service, which is available with Field Service 7.5.5+ and 8.2+.

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