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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Dynamics 365 customer ...
Customer experience | Sales, Customer Insights,...
Answered

Dynamics 365 customer voice installed on default power platform

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Posted on by Community Member

Hi 

I am new to Dynamics and I am so confused here .

I see all the environments in POwer Platform have the following installed  - Dynamics 365 ContextualHelp

and in default environment , I see these 2 - Dynamics 365 ContextualHelp

Dynamics 365 CustomerVoice

Publisher is shown as Microsoft Dynamics 365 , but nobody installed it , it started appearing . 

Is there a way to uninstall this form my power apps platform and just keep it in one environment dedicated to Dynamics 365 ?

Thanks

  • Suggested answer
    Welly Lee Profile Picture
    Welly Lee Microsoft Employee on at

    to confirm, are you referring to Dynamics 365 ContextualHelp solution (instead of Dynamics 365 Customer Voice)?

  • Community Member Profile Picture
    Community Member on at

    Welly  : I am referring to both, I want to know from where these got installed in the environments that is dedicated to PowerApps.We have separate environment for Dynamics 365 and we want to keep all Dynamics stuff separate.

    I am unable to figure out how can I remove them, but first want to know how it got installed.

  • Verified answer
    Welly Lee Profile Picture
    Welly Lee Microsoft Employee on at

    - Customer Voice solution is included as part of Dynamics 365 CRM app installation. If you are installing power app (not Dynamics 365 CRM), then it should not include Customer Voice. If you are seeing Customer Voice solution in power app Dataverse instance, please contact customervoice@microsoft.com with your Dataverse environment  URL and tenant ID. 

  • Community Member Profile Picture
    Community Member on at

    Thank you for your quick response

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