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timeline not correctly sorted after adding note

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Posted on by Domi Walker

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When adding a new note in the timeline of a case, the note no longer appears on top of the timeline.

Only after a refresh, it appears correctly according to our default settings (Sort newer to older).

It all started very recent with a few agents and now it looks like everyone has this issue.

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Haig Liu Microsoft Employee on at

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RE: timeline not correctly sorted after adding note

Hi Domi Walker,

A similar problem occurred last month where timeline needed to be refreshed before the content would be displayed.
Engineers have started fixing it on May 26, and this may be a new issue from that fix:

(+) Why do I need to refresh the timeline in the customer service workspace app when changing tabs - Dynamics 365 Customer Service Forum Community Forum

Please consider raising a ticket with Microsoft support.

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