Hello,
We have our e-com business through Shopify. We have integration built in to have the order flow from Shopify directly to SalesPad and into GP. My questions is that we will have several customers that have placed an order but we are either unable to fulfill the order or the customer has decided to cancel their order. The physical refund is processed through Shopify back to the customers credit card but how would I process the refund entry in GP to reflect correctly so when we reconcile the bank account everything ties and matches? We cannot transfer the order to an invoice and post and then process a RTN, this option is not feasible for our business. Please any help would be appreciated.