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End of day batch- EFTPOS receipting

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Hello Microsoft Dynamics community,

We use Dynamics NAV. In our end of day batch while closing EFTPOS receipting, we receipted $2000 in EFTPOS but processed $2036 through our system. A receipt of $36 was processed twice by mistake. How can we rectify this is our system.

thanks

Khush

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YUN ZHU 95,748 Super User 2025 Season 2 on at

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Hi, EFTPOS is not a standard function of NAV, please contact the partner directly.

Thanks.

ZHU

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Community member 20 on at

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Thanks Zhu, but my purpose is to reverse $36 from revenue account GL and Bank account GL, which is needed in the NAV system. I am not going to change anything in EFTPOS. So is there something I can do to reverse $36 in NAV?

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YUN ZHU 95,748 Super User 2025 Season 2 on at

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How about using the General Journal to adjust directly?

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Community member 20 on at

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Hi Yun, If I will post general journal, one side is Bank GL account which I believe should be done through Bank reconciliation side? If I will use Bank GL account directly, whether it will make any issue for bank reconciliation?

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YUN ZHU 95,748 Super User 2025 Season 2 on at

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Hi, if you have already completed a bank reconciliation, you need to cancel it first. Sorry I don't know your specific version, you can refer to the information below.

https://community.dynamics.com/blogs/post/?postid=2350980d-d663-4252-814c-d64fa13ccd8c

https://community.dynamics.com/forums/thread/details/?threadid=ff6da0be-7b3d-498e-ab6c-3a4ce1a994bb

https://blog.webdew.cz/post/how-to-reverse-bank-account-statement-lines-in-dynamics-nav/

And, it is recommended that you test it in the test database first.

Hope this helps.

Thanks.

ZHU

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