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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Real-time: Message rec...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Real-time: Message recipient field is empty

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Posted on by TigerDuck 35

Hi,

Just setting up emails/journeys in Real-time. Currently testing pretty simple scenarios.

Have tried journeys with both static and dynamic segments and get the same error.

Journey fails as it says the email's  'Recipient message field is empty' - which then quickly changes to another red error "CommonDataService: Error during CDS_API: Execute Plugin - msdynmkt_contactablefieldsaction: 400: {"error":{"code":"0x80040265","message":"Exception.."

I don't get any errors on the email itself - and sends preview/test emails just fine.

Any udeas please?

Thanks

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    Please open the email to click the "Check content" button again and check if there is any warning message in the top.

    pastedimage1645068388945v1.png

    Some of the warnings will not affect the email going live.

    E.g. the following warning:

    The company address still has the default value or is empty. Please check the compliance settings.

    But they will turn into an error message in the journey.

  • Nya Profile Picture
    Nya 29,060 on at

    Hi,

    If the issue has been solved, it would be appreciated if you could click "Yes" to verify my answer.

    Image

    If there is any further doubt, please do not hesitate to let me know.

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