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Customer experience | Sales, Customer Insights,...
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Dynamics Extensions

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Posted on by 75

Hi community

I have a quick one. When I took over my company CRM we had some existing extensions (Territory, Industry, Customer Profile ect...). Today, we are looking at what the benefits are of using an extension vs a field.

From your experience what are the pros and cons to use extensions. 

For example, I had feedback that extensions limits reporting by forcing the linkage to another database table and causes issues in terms of data maintenance, upgrades, and operations. Is it correct?

Thanks

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  • LuHao Profile Picture
    40,892 on at

    Hi partner,

    Which D365 app are you using? Please provide some screenshots of extensions.

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