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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Delay in Customer Journey
Customer experience | Sales, Customer Insights,...
Suggested Answer

Delay in Customer Journey

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Posted on by MarioKraus 110

Hello everybody,

does anyone have experience with delayed Customer Journeys? I am not mention 20 minutes, in the specific Use-Case was a delay of hours, i think 3-4. 

Is this problem related to IP Pools?

I have checked the customer journey several times, the time zone was also set correctly and very similar customer journeys were already sent promptly without delay in the weeks before.

I have the same question (0)
  • Nya Profile Picture
    Nya 29,060 on at

    Hi,

    Would you please provide some of the differences between this Customer Journey and their similar Journeys?

    For example, the contacts are special or there are different steps inside.

    Any details would be appreciated.

     

    Looking forward to your reply.

    Best Regards,

    Nya

  • MarioKraus Profile Picture
    MarioKraus 110 on at

    Hey,

    thanks for your respone. Thats the main problem, nothing changed. Its the same segment, the same email template and also no other steps in the customer journey. Just, Segment - send email.

    Yesterday, one week later, the same newsletter was sent again, this time there was no delay.

    Is it necessary to open a ticket to get a deeper look into this issue?

  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    It is recommended to save this existing faulty Customer Journey as a template, recreate a new Journey and see if it still has the same problem.

    If it is rather urgent, please open a ticket for MS.

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

  • CHK1970 Profile Picture
    CHK1970 562 on at

    We are also experiencing delays of around 1 hour. We have created a Support Ticket to address this.

    Its not good and causes panic with our staff who think the CJ has failed!

  • MarioKraus Profile Picture
    MarioKraus 110 on at

    Hi Chris,

    thanks for that, we will also open a ticket to get more information about this Customer Journey.

    In the last 14 days there were no similar incidents

  • RohitNG Profile Picture
    RohitNG 63 on at

    Hi MarioKraus , I am facing this same issue recently with 3 customer Journey, is there any issue with Customer Journey? did it got resolved after creating a ticket? Can you share how it got resolved.

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