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Customer experience | Sales, Customer Insights,...
Answered

How do you find duplicate email addresses in two different segments

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I have duplicate contacts in my database ie multiple contacts with the same email address. I also have a Bounce Segment created that only ties to 1 contact and not to any duplicate contact email addresses. Is there a way in D365 Marketing to create a Segment of contacts that match the email addresses on my Bounce Segment? 

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  • Verified answer
    Nya Profile Picture
    29,064 on at

    Hi,

    Do you mean to create a segment B which contains all the contacts whose email addresses are the same as the addresses of the contacts in segment A?

    If yes, it cannot be done with segment only.

    You can create a dynamic marketing list first and click the Manage Members button.

    pastedimage1639364793045v1.png

    Then filter out all members in the segment A and set them as the members of the marketing list.

    pastedimage1639364839545v2.png

    After creating the marketing list, navigate to Advanced Settings > System > Data Management > Duplicate Detection Jobs.

    pastedimage1639380329384v3.png

    Set the records you'd like to check. (i.e. the contacts in the marketing list.) Since the segment cannot be used as the filter criteria here, the marketing list should be created.

    pastedimage1639380503539v4.png

    After the job run successfully, the duplicated contacts can be found in the details (View Duplicates) of the job.

    pastedimage1639380638926v5.png

  • Nya Profile Picture
    29,064 on at

    Hi,

    If the issue has been solved, it would be appreciated if you could click "Yes" to verify my answer.

    Image

    If there is any further doubt, please do not hesitate to let me know.

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