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Customer experience | Sales, Customer Insights,...
Suggested answer

Open Outlook on the web instead of Outlook Desktop

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Posted on by 115

When I click on an email link in Dynamics Sales Professional (say in a Search listing of leads), it tries to open the Outlook program which I have removed from my PC. So I just get a series of dialog boxes I have to click out of to escape.

Instead, I would like it to open Outlook on the web (OWA). Is there a way to do this?

  • RicksterBC44 Profile Picture
    115 on at
    RE: Open Outlook on the web instead of Outlook Desktop

    I managed to do this partially by setting the default handler in my chrome browser to go to outlook.office.com. I did this from the URL chrome://settings/handlers. Now when I click on an email link in Dynamics Sales Professional, some emails get routed to OWA. But, in other parts of Dynamics, it still tries to open outlook

  • Suggested answer
    Kei Aoyagi Profile Picture
    on at
    RE: Open Outlook on the web instead of Outlook Desktop

    Hello.

    I think it will be easier to access the site by setting Outlook Web Access Your Default Mail Client.

  • Naveen Ganeshe Profile Picture
    3,393 User Group Leader on at
    RE: Open Outlook on the web instead of Outlook Desktop

    Hello Rickster,

    I am not sure about this but you can try to set Outlook Web Access Your Default Mail Client

    smallbusiness.chron.com/trend-micro-toolbar-not-appear-startup-63085.html

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