Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / CAN WE RESET WORKFLOW ...
Finance | Project Operations, Human Resources, ...
Suggested answer

CAN WE RESET WORKFLOW WHICH IS CANCELLED

(0) ShareShare
ReportReport
Posted on by Community Member Microsoft Employee

Hello all, 

Is it possible to resume or restart a workflow that has been canceled? During the process of recalling and resubmitting the journal, a user canceled it and then the workflow stopped giving below error:

Stopped (unrecoverable): Journal VPay-H, JB-1412452 is being posted and the workflow status cannot be changed

Thank you for your help!

  • Community member Profile Picture
    Community member 4 on at
    CAN WE RESET WORKFLOW WHICH IS CANCELLED
    Good afternoon,
    I hope you are very well.
     
    I write, because I am attending a similar case and basically tried everything.
    When the client tried to recover the flow of an adjustment, it was as follows: "21/06/2023 10:20:01: Stopped (unrecoverable): Journal BG Comer, D-01xxx4 is being posted and the workflow status cannot be changed"
    I generated a copy and the flow followed, but this (Journal: D-01xxx4, Commercial Adjustment) should be deleted. 
    I would like to know if there is any possibility of deleting the diaries that were left with an Unrecoverable Flow.
    Because I try to delete the journal and it does not leave me since it is tied with the workflow and at the same time I can not revert the "Canceled" status of the workflow because the reset option and resume or revert are disabled
     
    Help me please.
    I await your response, Greetings.
  • Community member Profile Picture
    Community member 4 on at
    CAN WE RESET WORKFLOW WHICH IS CANCELLED
    Good afternoon,
    I hope you are very well.
     
    I write, because I am attending a similar case and basically tried everything.
    When the client tried to recover the flow of an adjustment, it was as follows: "21/06/2023 10:20:01: Stopped (unrecoverable): Journal BG Comer, D-01xxx4 is being posted and the workflow status cannot be changed"
    I generated a copy and the flow followed, but this (Journal: D-01xxx4, Commercial Adjustment) should be deleted. 
    I would like to know if there is any possibility of deleting the diaries that were left with an Unrecoverable Flow.
    Because I try to delete the journal and it does not leave me since it is tied with the workflow and at the same time I can not revert the "Canceled" status of the workflow because the reset option and resume or revert are disabled
     
    Help me please.
    I await your response, Greetings.
  • Suggested answer
    SouravDam Profile Picture
    SouravDam 11,723 on at
    RE: CAN WE RESET WORKFLOW WHICH IS CANCELLED

    Hello BRaza,

    You cannot reset the workflow status if it already "Cancelled" and "Completed".

    You can do a Recall action on workflows with status 'Unrecoverable', 'Pending', 'Stopped (error)'.

    Let us know for any further clarification.

    Best regards,
    Sourav Dam

    Kindly mark this thread 'Yes' if this is answered your query which may help other community members in this forum.

  • Suggested answer
    Rahul Mohta Profile Picture
    Rahul Mohta 21,014 on at
    RE: CAN WE RESET WORKFLOW WHICH IS CANCELLED

    1st recall and then resume

  • SThakur Profile Picture
    SThakur 412 on at
    RE: CAN WE RESET WORKFLOW WHICH IS CANCELLED

    Have a look at the below link if this helps:

    docs.microsoft.com/.../reset-workflow-status-vendor-invoices-unrecoverable-draft

    Thanks,

    Shilpi

  • qianwang Profile Picture
    qianwang 7,151 on at
    RE: CAN WE RESET WORKFLOW WHICH IS CANCELLED

    Hi BRaza,

    Which workflow are you using? According to the error message, it seems to the related journal is being posted and there is auto-post during the workflow.

    If so, you cannot restart it. And you need to create a new journal to revert it.

    Regards,

    QianQW

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Congratulations 2024 Spotlight Honorees

Kudos to all of our 2024 community stars! 🎉

Meet the Top 10 leaders for December

Congratulations to our December super stars! 🥳

Start Your Super User Journey

Join the ranks of our community heros! 🦹

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,735 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,466 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP

Product updates

Dynamics 365 release plans