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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / hightlights error
Customer experience | Sales, Customer Insights,...
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hightlights error

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Posted on by RN-25090928-0 5
When we attempt to generate a copilot summary for cases in Dynamics, we receive error /Something went wrong. Try refreshing/. The error is just a vague catch-all message.   I verified that the role has access to /View Audit History/ and /View Audit Summary/ privileges.   I do not have any issues generating summaries with my System Administrator role, which leads me to believe this is a permission issue. What am I missing?
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    Muhammad.Affan Profile Picture
    Muhammad.Affan 4,620 Super User 2025 Season 2 on at
    hightlights error

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