Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Kingsway Timeout
Customer experience | Sales, Customer Insights,...
Answered

Kingsway Timeout

(0) ShareShare
ReportReport
Posted on by Community Member

While inserting the data on our CRM Online version via Kingsway and also while deleting the data, we are getting the following error:

Delete <Entity>:Error: KingswaySoft.IntegrationToolkit.DynamicsCrm.CrmServiceException: CRM service call returned an error: An error has occurred when retrieving metadata for CRM entity 'hsbc_hsbc_callreport_product': CRM service call returned an error: The request channel timed out while waiting for a reply after 00:01:00. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.(Error Type / Reason: Timeout) ---> KingswaySoft.IntegrationToolkit.DynamicsCrm.CrmServiceException: CRM service call returned an error: The request channel timed out while waiting for a reply after 00:01:00. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.(Error Type / Reason: Timeout) ---> System.TimeoutException: The request channel timed out while waiting f...

OR 

Load <Entity>:: CRM service call returned an error: An error has occurred when retrieving metadata for CRM entity 'hsbc_document': CRM service call returned an error: The request channel timed out while waiting for a reply after 00:01:00. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.(Error Type / Reason: Timeout) ---> KingswaySoft.IntegrationToolkit.DynamicsCrm.CrmServiceException: CRM service call returned an error: The request channel timed out while waiting for a reply after 00:01:00. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.(Error Type / Reason: Timeout) ---> System.TimeoutException: The request channel timed out while waiting for a reply after 00:01:00....

The error is quite intermittent and no recent changes have happened to the batch size or the timout parameters

Could you advise, what can be checked on the SQL DB or MSCRM to investigate these further?

  • KingswaySoft Profile Picture
    KingswaySoft 545 on at
    RE: Kingsway Timeout

    Our Support team may be able to help you. Reach out to us, although these timeouts may not be specific to our components, we can share a few tips.

  • Verified answer
    Marco.P Profile Picture
    Marco.P 2,405 on at
    RE: Kingsway Timeout

    Hi,

    it usually happens to me when the target entity triggers some other process or plugins.

    Anyway if i were you, i would check for some transaction or deadlocks on SQL.

    Hope it helps,

    Marco

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

🌸 Community Spring Festival 2025 Challenge Winners! 🌸

Congratulations to all our community participants!

Adis Hodzic – Community Spotlight

We are honored to recognize Adis Hodzic as our May 2025 Community…

Kudos to the April Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Daivat Vartak (v-9davar) Profile Picture

Daivat Vartak (v-9d... 225 Super User 2025 Season 1

#2
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 97

#3
Vahid Ghafarpour Profile Picture

Vahid Ghafarpour 82 Super User 2025 Season 1

Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans