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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / invoicing closed cases
Service | Customer Service, Contact Center, Fie...
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invoicing closed cases

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Posted on by SwissMountains 25

How to bill closed cases in Dynamics 365 Customer Service? This depending on the accumulated times?

  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at

    Hi SwissMountains,

    It depends on Billable Time: https://learn.microsoft.com/en-us/dynamics365/customer-service/user-guide-customer-service#resolve-a-case-1

    pastedimage1668134358183v1.png

    If you mean how to create invoices that capture case billing time:    

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