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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Return Order: The quan...
Microsoft Dynamics AX (Archived)

Return Order: The quantity that you have entered exceeds the quantity that it is possible to return for the batch or serial number

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Posted on by Adhha Adnan 420

Hi All,

I need to do a return order for one order. I have created the return order with the return line. 

After doing item registration and try to post all, Im getting this error "The quantity that you have entered exceeds the quantity that it is possible to return for the batch or serial number."

This is the first time I'm getting this error.

pastedimage1567068678922v1.png

What should I do with this error? I couldn't figure out anyways to solve.

Please advise guys.

Thanks

*This post is locked for comments

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 307,808 Super User 2026 Season 2 on at

    Hi Adhha,

    Can you tell if this is related to a purchase or sales order? The screenshot is too small to be able to read it.

    Did you at least check the availability for this item with batch or serial number on the on-hand form?

  • Adhha Adnan Profile Picture
    Adhha Adnan 420 on at

    Hi André Arnaud de Calavon,

    My issue is related to Sales Order. 

    Return-order.png

    Thanks

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 307,808 Super User 2026 Season 2 on at

    Hi Adhha,

    Can you indicate what quantity was used on the original order and what you are trying to return now? Was the same batch number used? Was the original sales done within Dynamics 365 or are you live without the sales history for this batch number?

  • Suggested answer
    HX-12070643-0 Profile Picture
    HX-12070643-0 on at
    Hi, here is my suggestion, hope it can help you deal with the issue.
     
    1. This issue is caused by choosing the same but wrong item with different serial number in the original sales order
     
    2. Only way to register successfully is to add a new line without referencing original sales order
     
    3. Before adding the new line, we need to unregister other lines
     
    4. If the items on the other lines were reserved to the PO, we need to remove link first.  Inventory->Intercompany->remove link
     
    5. Add the new line of the issue item with the same price of the old one. Delate the old line.
     
    6. register the items
     
    7. After the item was received, marking the SO with PO again

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