Skip to main content

Notifications

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Unanswered

No open or click data for an email

(0) ShareShare
ReportReport
Posted on by 7
I have an email template where no opens or clicks are being registered for the email. If I filter the /Open Count/ and/or /Links Clicked Count/ column for Contains Data, there are no results. The A/B testing view in Sales Insights Sequences shows zeros across the board except for emails sent (see below). I've tried sending emails using the A/B Sequence, Quick Campaigns and Send Direct Email, and all three functions produce the same outcome.
 
Other emails have produced data for these columns. (In fact, opens and clicks from spam filters alone make up a large portion of activity, so I know it can't be because the email's so bad none of the 1.7K recipients have opened it.)
 
I have previously noticed emails that don't track open or click data when I use the Send Direct Email function but did when I tied them to a sequence, which is why I've tried sending via so many methods, but to no avail with this template.
 
Suggestions?
 
//

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Jainam Kothari – Community Spotlight

We are honored to recognize Jainam Kothari as our June 2025 Community…

Congratulations to the May Top 10 Community Leaders!

These are the community rock stars!

Announcing the Engage with the Community forum!

This forum is your space to connect, share, and grow!

Leaderboard >

Product updates

Dynamics 365 release plans