Dynamics Community Forum Thread Details

Changed to Unified Interface and now I can't access System Settings

After changing the organization to Unified Interface I can't access System Settings. I get the error message in the attached screenshot. Also attached the crm-trace-log explaining the issue. Anyone know what to do?

Dynamics 365 (On-Premises) 9.1.22.4

[2023-11-14 16:35:21.579] Process: w3wp |Organization:5e7f53e9-126c-4f41-afe3-7e41320d1587 |Thread: 43 |Category: Application |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: eb936273-189e-4c2e-8576-b0a67ea9cd4c |ActivityId: eb936273-189e-4c2e-8576-b0a67ea9cd4c | ErrorInformation..ctor ilOffset = 0x200
>MSCRM Error Report:
--------------------------------------------------------------------------------------------------------
Error: Exception of type 'System.Web.HttpUnhandledException' was thrown.

Error Message: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Error Details: Exception of type 'System.Web.HttpUnhandledException' was thrown.

Source File: Not available

Line Number: Not available

Request URL: https://xxxxxxx.com/ORG/tools/systemsettings/dialogs/systemsettings.aspx?dType=1

Stack Trace Info: [FormatException: Input string was not in a correct format.]
at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
> at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
> at Microsoft.Crm.Web.Tools.SystemSettings.SystemSettingsPage.ConfigureDefaultEmailSettings()
> at Microsoft.Crm.Web.Tools.SystemSettings.SystemSettingsPage.ConfigureEmailControls(EntityMetadata organizationMetadata)
> at Microsoft.Crm.Web.Tools.SystemSettings.SystemSettingsPage.ConfigurePage()
> at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)
> at Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e)
> at System.Web.UI.Control.PreRenderRecursiveInternal()
> at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

[HttpUnhandledException: Exception of type 'System.Web.HttpUnhandledException' was thrown.]
at System.Web.UI.Page.HandleError(Exception e)
> at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
> at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
> at System.Web.UI.Page.ProcessRequest()
> at System.Web.UI.Page.ProcessRequest(HttpContext context)
> at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
> at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
> at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Quick Links

Leaderboard