SALES INVOICE TOTAL DOESN'T MATCH STATISTICS

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The statistics is correct but doesn't match the outstanding invoice total which is incorrect. It's adding tax individually. Should add 2 lines and calculate, instead it's calculating sales tax per line. But the statistic is showing it correctly, as does the tax posting line.

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Suresh Kulla 50,241 Super User 2025 Season 2 on at

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RE: SALES INVOICE TOTAL DOESN'T MATCH STATISTICS

Where are you checking outstanding invoice total ?

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RE: SALES INVOICE TOTAL DOESN'T MATCH STATISTICS

Fact Box pane. I enter the lines and hit refresh to see the total, balance due.

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Suresh Kulla 50,241 Super User 2025 Season 2 on at

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RE: SALES INVOICE TOTAL DOESN'T MATCH STATISTICS

Which factbox are you looking at ? can you send the screenshot and name of the factbox.

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RE: SALES INVOICE TOTAL DOESN'T MATCH STATISTICS

how do i send a screen shot in here.

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Suresh Kulla 50,241 Super User 2025 Season 2 on at

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RE: SALES INVOICE TOTAL DOESN'T MATCH STATISTICS

When you send a reply use Rich Formatting and in there you have the option to attach the image.

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RE: SALES INVOICE TOTAL DOESN'T MATCH STATISTICS

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Suresh Kulla 50,241 Super User 2025 Season 2 on at

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RE: SALES INVOICE TOTAL DOESN'T MATCH STATISTICS

The factbox is looking at Customer Statistics not Order Statistics, Customer Statistics includes all the orders for that customer.

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RE: SALES INVOICE TOTAL DOESN'T MATCH STATISTICS

right, but there is no other $$ amount due by that customer. I entered it (I'm in test phase) as a new customer, then did the invoice and it's taking the $5500 and adding tax and then taking the next line of $195 and adding tax and then adding it all together instead of taking 5695.00 and adding tax.

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Suresh Kulla 50,241 Super User 2025 Season 2 on at

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RE: SALES INVOICE TOTAL DOESN'T MATCH STATISTICS

If you remove two lines does it show zero ?

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RE: SALES INVOICE TOTAL DOESN'T MATCH STATISTICS

yes

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