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Workflow for vendor bank account number change not working

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Posted on by 302
 
 
Hi. We have enabled a workflow that is triggered when a user changes the bank account number for a vendor. However, the workflow is not assigned not any users for approval, as shown in the second screenshot. 
 
We recently did a system upgrade. The workflow worked before the upgrade, but now it is not working anymore. Does anyone have any suggestions for how to solve this?
  • Verified answer
    Gaute K Profile Picture
    Gaute K 302 on at
    Workflow for vendor bank account number change not working
    The person who conducted a data refresh from PROD to the test-environment forgot to enable the batch jobs. Enabling the workflow message processing batch job solved it. 
  • Verified answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,391 Super User 2024 Season 2 on at
    Workflow for vendor bank account number change not working
    Hi Gaute,
     
    This can be related to the batch job settings, like mentioned by Billur. Check if the batch jobs are in Waiting state. If the batch for the workflow message processing is withhold or in an error state, it is not running anymore.
  • BillurSamdancioglu Profile Picture
    BillurSamdancioglu 15,786 Most Valuable Professional on at
    Workflow for vendor bank account number change not working
    Hi,
     
    Does other batches work?

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