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Customer experience | Sales, Customer Insights,...
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Conditional content button not available ..

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Posted on by 140

Hi,

Our client is on version: 1.89.2008.0. In this version conditiona content ( https://learn.microsoft.com/en-us/dynamics365/marketing/conditional-content) is out of beta and publicly available.

In real time marketing we do not see the button icon.

pastedimage1672761673646v1.png

We see

pastedimage1672761721445v2.png

How do you get the conditional content button?

  • jaimie Profile Picture
    20 on at
    RE: Conditional content button not available ..

    From all the documents and indications, it looks like this is only for emails in the real-time marketing. 

    I don't really get how/why the functionals are so different between outbound marketing and real-time marketing.

    No conditional content function in outbound marketing. No email template for real-time marketing. etc.

  • Suggested answer
    Leah Ju Profile Picture
    Microsoft Employee on at
    RE: Conditional content button not available ..

    Hi mhoekstra,

    As the documentation said, Conditional content can be a section or an image:

    • A conditional section can include text, images, buttons, links, or any other element that is supported by the email editor.
    • A conditional image only includes images.
    • A conditional section can't include a conditional image.

    But your screenshot shows that you are using 'Text' element in marketing email, so it is normal that the conditional content button is not displayed.

    My Test:

    (1)Text:

    pastedimage1672810160135v1.png

    (2)Image

    pastedimage1672810210593v2.png

    (3)Section

    pastedimage1672810271777v3.png

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