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Unable to assign Case after update to 8.2.1.0207 (Service Update 3)

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Posted on by George Rizk

We have a problem after the overnight upgrade to Service Update 3 (8.2.1.0207)

When re-assigning a case it doesn't change the owner. This was not an issue until overnight.

Looks like Service Update 3 (8.2.1.0207) has created a bug where cases can not be re-assigned.

We have tried re-assigning cases using the following methods and none work.

1. Use "Assign" in tool bar (Doesn't work)

2. Change the owner manually from within the case (Doesn't work)

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