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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / AOS Crash random .
Microsoft Dynamics AX (Archived)

AOS Crash random .

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Posted on by Community Member

Dear allfriend,


My AOS service random stop, i have found  3 error log in Application Log :

1.

Faulting application name: WerFault.exe, version: 6.3.9600.17031, time stamp: 0x5308645f
Faulting module name: dbghelp.dll, version: 6.3.9600.16520, time stamp: 0x52e694f8
Exception code: 0xc0000005
Fault offset: 0x00000000000e222c
Faulting process id: 0x17060
Faulting application start time: 0x01d0f76945640a43
Faulting application path: C:\Windows\system32\WerFault.exe
Faulting module path: C:\Windows\system32\dbghelp.dll
Report Id: d667c12e-6363-11e5-80e8-40f2e9d971db
Faulting package full name:


2.

Object Server 01:  Unexpected situation
 More Information: CSessionMgr::GetUserSessionPblk: No session block

3.

Faulting application name: Ax32Serv.exe, version: 6.3.164.0, time stamp: 0x533f696b
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17055, time stamp: 0x532954fb
Exception code: 0xc0000005
Fault offset: 0x0000000000005bf8
Faulting process id: 0xfa30
Faulting application start time: 0x01d0f5d2e81d12a7
Faulting application path: C:\Program Files\Microsoft Dynamics AX\60\Server\AX\Bin\Ax32Serv.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: d8686432-6363-11e5-80e8-40f2e9d971db
Faulting package full name:
Faulting package-relative application ID:

Please help me, and what can i do for this error !


Thank you so much.!

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Have you tried to compile AOT and Generate Full CIL.? This might help at times.

  • Community Member Profile Picture
    Community Member on at

    Yes , compileand full CIL are done :( .

  • Community Member Profile Picture
    Community Member on at

    I'm not very sure though, you can try the following options and see if that helps,

    1. Make sure the AOS service account has proper access rights to the server folder,

    C:\Program Files\Microsoft Dynamics AX\

    2. If you have any antivirus software running in your machine, try to add AX service in the exception list. (or you can disable it for sometime and see if that resolves the issue)

    3. Have a Look at the below thread and see if that helps,

    answers.microsoft.com/.../1dada681-2d89-492f-92c0-2eae4c5a6d20

  • Suggested answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 300,911 Super User 2025 Season 2 on at

    Hi Lee,

    On Lifecycle services there is a crash and hung analysis tool. You can try to use this to find the culprit. Anyway you can try to install the latest available kernel build.

    blogs.msdn.com/.../crash-and-hang-analysis-on-lcs.aspx

    http://aka.ms/axbuild

    If this does not help you can create a support ticket for Microsoft.

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