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Invoices not being sent to customers that don't have a primary email purpose value

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Posted on by Matt Se

Hello,

We are facing an issue with invoices not being sent from print management as customers that are created from Dynamics Microsoft POS have a blank 'purpose' field for their primary email.

We have set up our invoices on print management to send when the purpose field in the customers email is set to 'invoice'. Is there any way to get around this, can we set it to blank in the Destination on print management?

Customer created on Dynamics are fine as a value of 'Business' will be added automatically to the purpose field for the email.

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Alireza Eshaghzadeh 11,967 Super User 2024 Season 2 on at

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RE: Invoices not being sent to customers that don't have a primary email purpose value

Hi Matt Se,

You need to update the customer with a purpose for their addresses. In this regard, you can use data management and update customers via entity customers V3.

You need to update the field "AddressLocationRoles" for those that are blank to a required value and them save the file and import into solution via data management
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Ramit Paul 22,300 Most Valuable Professional on at

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RE: Invoices not being sent to customers that don't have a primary email purpose value

Hi,

You can't set blank there as far as I am aware.

I think you can write a small script to make all the blank purpose to invoice, which you can run daily basis by a recurring batch job.

It will work after the above small customization.