web
You’re offline. This is a read only version of the page.
close
Skip to main content
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Invoices not being sen...
Finance | Project Operations, Human Resources, ...
Suggested answer

Invoices not being sent to customers that don't have a primary email purpose value

(0) ShareShare
ReportReport
Posted on by Matt Se 2

Hello, 

We are facing an issue with invoices not being sent from print management as customers that are created from Dynamics Microsoft POS have a blank 'purpose' field for their primary email.

We have set up our invoices on print management to send when the purpose field in the customers email is set to 'invoice'. Is there any way to get around this, can we set it to blank in the Destination on print management?

pastedimage1663708021178v1.png

Customer created on Dynamics are fine as a value of 'Business' will be added automatically to the purpose field for the email.

pastedimage1663708118447v2.png

I have the same question (0)
  • Suggested answer
    Alireza Eshaghzadeh Profile Picture
    Alireza Eshaghzadeh 14,608 Super User 2025 Season 2 on at
    RE: Invoices not being sent to customers that don't have a primary email purpose value

    Hi Matt Se,

    You need to update the customer with a purpose for their addresses. In this regard, you can use data management and update customers via entity customers V3.

    You need to update the field "AddressLocationRoles" for those that are blank to a required value and them save the file and import into solution via data management

    pastedimage1663753855407v1.png

  • Suggested answer
    Ramit Paul Profile Picture
    Ramit Paul 22,778 Most Valuable Professional on at
    RE: Invoices not being sent to customers that don't have a primary email purpose value

    Hi,

    You can't set blank there as far as I am aware.

    I think you can write a small script to make all the blank purpose to invoice, which you can run daily basis by a recurring batch job.

    It will work after the above small customization.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Dynamics 365 Community Calls Return
Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft
Responsible AI policies for the Community

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Mansi Soni – Community Spotlight

We are honored to recognize Mansi Soni as our August 2025 Community…

Congratulations to the July Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
Sohaib Cheema Profile Picture

Sohaib Cheema 665 User Group Leader

#2
Martin Dráb Profile Picture

Martin Dráb 595 Most Valuable Professional

#3
Yng Lih Profile Picture

Yng Lih 558

Last 30 days Overall leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP

Product updates

Dynamics 365 release plans