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I changed the price when I went to match shipment to invoice and now my qty has changed? Not sure how this happened, but I have other invoices that need to be matched to that PO.
I have been told to do return w/credit. But I am struggling to get that completed. Appreciate your response.
Moved from the Dynamics 365 Finance forum to the Dynamics GP forum.
Hi Barriere,
What you were told is correct, if you posted an invoice that was done incorrectly, then you would need to do a Return w/Credit type of transaction which is found by navigating to (Purchasing >> Transactions >> Returns Transaction Entry ). Once in Returns Transaction Entry window, you would select Return w/Credit as the type, and enter the rest of the required fields in the header section of the window, followed by selecting your PO, Item, original Receipt Number, etc in the lower section of the window, and then posting that return.
If you are not able to perform a Return w/Credit, you might have to use an Inventory w/Credit type, if that original receipt has been sold, you can find more information on these Return types by reviewing the information in the below referenced blog post:
support.microsoft.com/.../information-on-the-return-transaction-document-types-that-are-availabl
If you are still not able to perform the return on this transaction then it might be best to open a support case, for further assistance.
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