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Sales HUB is missing on premises dynamics 365 version 9.0.14.12

Posted on by 20

Hi,


after the clean installation of Dynamics 365 on-premises version 9.0.14.12 we noticed that Sales HUB does not appear. After researching in Dynamics forums, we found a few explanations that were actually not helpful for us. Therefore we need pls your help regarding the installation of Sales HUB on the on-premises server.

thank you in advance & br

volcano

PS: that link below doesn't help, because we receive an error page:

https://mbs.microsoft.com/customersource/Global/365Enterprise/downloads/product-releases/365salesappdownloads

1602.Error.PNG

  • RE: Sales HUB is missing on premises dynamics 365 version 9.0.14.12

    I do understand your pain here and would really like to resolve this issue. Can you please try to access this site - support.microsoft.com/.../plan and check if it allows you to create a support ticket ? If not, I have a sent a message to you about how we can move forward on this.

    Let me know if you have any questions.

  • volcano Profile Picture
    volcano 20 on at
    RE: Sales HUB is missing on premises dynamics 365 version 9.0.14.12

    it doesn't work either sir. the Project is it's on Red Line and i don't know, what i have to do now. it has to embrassing for Microsoft.

  • Suggested answer
    RE: Sales HUB is missing on premises dynamics 365 version 9.0.14.12

    Thanks for letting me know, Volcano. Yes, it looks like there are issues with site currently and I do see below notification in site -

    pastedimage1587633481706v1.png

    Can you try to submit the ticket through this site - https://partner.microsoft.com/en-us/dashboard/support/referrals/servicerequests/create and let me know if it still fails ?

  • volcano Profile Picture
    volcano 20 on at
    RE: Sales HUB is missing on premises dynamics 365 version 9.0.14.12

    Hi,

    ty for your response. i'm afraid, we can't open any Ticket on partner.microsoft.com.  when i fill the form and click on "send", i see red alert: "problem with submitting, please try again".

  • Suggested answer
    RE: Sales HUB is missing on premises dynamics 365 version 9.0.14.12

    If you are getting error while accessing the link, I would request you to open a support ticket with Microsoft and we can help you in providing the solution exe that needs to be installed and will check as well, if there is anything else that needs to be troubleshoot to fix the issue.

  • volcano Profile Picture
    volcano 20 on at
    RE: Sales HUB is missing on premises dynamics 365 version 9.0.14.12

    hi, ty for answer but it does not help me. like i wrote, that link gives error:

    mbs.microsoft.com/.../365salesappdownloads

    br

  • Suggested answer
    RE: Sales HUB is missing on premises dynamics 365 version 9.0.14.12

    This article might help you - community.dynamics.com/.../dynamics-365-v9-on-premise-missing-sales-app-and-sales-hub-how-did-i-manage-to-install

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